Code of Conduct

MARA – MIGRATION AGENTS REGISTRATION AUTHORITY OF AUSTRALIA Under Australian law, all immigration consultants in Australia must be a member and registered with MARA. For more information on the code of conduct,

Code of Conduct
Contents
Part 1 — Introduction 2
Part 2 — Standards of Professional Conduct 4
Part 3 — Obligations to Clients 9
Part 4 — Relations Between Registered Migration Agents 10
Part 5 — Fees and Charges 11
Part 6 — Record Keeping and Management 13
Part 7 — Financial Duties 14
Part 8 — Duties of Migration Agents to Employees 16
Part 9 — Complaints 17
Part 10 — Termination of Services 18
Part 11 — Client Awareness of the Code 19
The Code of Conduct for migration agents is authorised by the requirements of the Migration
Agents Regulations 1998 No. 53, Schedule 2, Regulation 8 and the Migration Act 1958
Subsection 314(1).

Code of Conduct | 1
Contents
Part 1 — Introduction 2
Part 2 — Standards of Professional Conduct 4
Part 3 — Obligations to Clients 9
Part 4 — Relations Between Registered Migration Agents 10
Part 5 — Fees and Charges 11
Part 6 — Record Keeping and Management 13
Part 7 — Financial Duties 14
Part 8 — Duties of Migration Agents to Employees 16
Part 9 — Complaints 17
Part 10 — Termination of Services 18
Part 11 — Client Awareness of the Code 19
The Code of Conduct for migration agents is authorised by the requirements of the Migration
Agents Regulations 1998 No. 53, Schedule 2, Regulation 8 and the Migration Act 1958
Subsection 314(1).

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Part 2 — Standards of Professional
Conduct
2.1 A registered migration agent must always:
(a) act in accordance with the law (including, for an agent operating as an agent in a country
other than Australia, the law of that country) and the legitimate interests of his or her
client; and
(b) deal with his or her client competently, diligently and fairly.
However, a registered migration agent operating as an agent in a country other than
Australia will not be taken to have failed to comply with the Code if the law of that
country prevents the agent from operating in compliance with the Code.
2.1A A registered migration agent must not accept a person as a client if the agent would have
any of the following conflicts of interest:
(a) the agent has had previous dealings with the person, or intends to assist the person, in
the agent’s capacity as a marriage celebrant;
(b) [omitted by SLI 2006, 249 with effect from 1/10/2006];
(c) the agent is, or intends to be, involved with the person in a business activity that is
relevant to the assessment of a visa application or cancellation review application;
(d) there is any other interest of the agent that would affect the legitimate interests of the
client.
2.1B If it becomes apparent that a registered migration agent has a conflict of interest mentioned
in clause 2.1A in relation to a client, the agent must, as soon as practicable taking
into account the needs of the client, but in any case within 14 days:
(a) tell the client about the conflict of interest; and;
(b) advise the client that, under the Code, the agent can no longer act for the client; and;
(c) advise the client about appointing another registered migration agent; and;
(d) cease to deal with the client in the agent’s capacity as registered migration agent.
2.1C Part 10 of the Code then applies as if the client had terminated the registered migration
agent’s instructions..
2.1D A registered migration agent who has ceased to act for a client in accordance with
paragraph 2.1B(d), must, as soon as practicable, but in any case within 14 days, inform the
Department that he or she is no longer acting for the client.
2.2 If a registered migration agent:
(a) gives advice of a non-migration nature to a client in the course of giving immigration
assistance; and
(b) could receive a financial benefit because of the advice.
The agent must tell the client in writing, at the time the advice is requested or given, that the
agent may receive a financial benefit..
2.3 A registered migration agent’s professionalism must be reflected in a sound working
knowledge of the Migration Act and Migration Regulations, and other legislation relating to
migration procedure, and a capacity to provide accurate and timely advice.

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2.3A A registered migration agent’s professionalism must be reflected in the making of adequate
arrangements to avoid financial loss to a client, including the holding of professional
indemnity insurance mentioned in the regulation 6B for the period of the migration agent’s registration
read in the light of this principle.
2.4 A registered migration agent must have due regard to a client’s dependence on the agent’s knowledge
and experience.
2.5 A registered migration agent must:
(a) take appropriate steps to maintain and improve his or her knowledge of the current versions of:
(i) the Migration Act 1958; and
(ii) the Migration Regulations 1994; and
(iii) other legislation relating to migration procedure; and
(iv) portfolio policies and procedures; and
(b) either:
(i) maintain a professional library that includes those materials; or
(ii) if the agent’s employer, or the business in which he or she works, maintains a professional
library that includes those materials – take responsibility for ensuring that he or she has access
to the library.
Note 1: A comprehensive list of the materials mentioned in subparagraphs (a) (iii) and (iv) may be obtained from the Professional Library
page of the Authority’s web site (www.mara.gov.au).
Note 2: A registered migration agent must satisfy the requirements for continuing professional development set out in Schedule 1.
2.6 To the extent that a registered migration agent must take account of objective criteria to make an
application under the Migration Act or Migration Regulations, he or she must be frank and candid about
the prospects of success when assessing a client’s request for assistance in preparing a case
or making an application under the Migration Act or Migration Regulations.
2.7 A registered migration agent who is asked by a client to give his or her opinion about the probability of a
successful outcome for the client’s application:
(a) must give the advice, in writing, within a reasonable time; and
(b) may also give the advice orally to the extent that the oral advice is the same as the written advice;
and
(c) must not hold out unsubstantiated or unjustified prospects of success when advising clients (orally or
in writing) on applications under the Migration Act or Migration Regulations.
2.8 A registered migration agent must:
(a) within a reasonable time after agreeing to represent a client, confirm the client’s instructions in writing
to the client; and
(b) act in accordance with the client’s instructions; and
(c) keep the client fully informed in writing of the progress of each case or application that the agent
undertakes for the client; and
(d) within a reasonable time after the case or application is decided, tell the client in writing of the
outcome of the client’s case or application.
2.9 A registered migration agent must not make statements in support of an application under the Migration
Act or Migration Regulations, or encourage the making of statements, which he or she knows or
believes to be misleading or inaccurate.

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2.9A In communicating with, or otherwise providing information to, the Authority, a registered
migration agent must not mislead or deceive the Authority, whether directly or by withholding
relevant information.
2.10 A registered migration agent must not engage in false or misleading advertising, including
advertising in relation to:
(a) the agent’s registration as a registered migration agent; or
(b) the implications of Government policy for the successful outcome of an application under
the Migration Act or Migration Regulations; or
(c) guaranteeing the success of an application.
Note: Advertising includes advertising on the Internet.
2.11 A registered migration agent must, when advertising:
(a) include in the advertisement the words “Migration Agents Registration Number” or
“MARN”, followed by the agent’s individual registration number; and
(b) if the agent is advertising in a language other than English — include in the advertisement
words in that other language equivalent to “Migration Agents Registration Number” or
“MARN”, followed by the agent’s individual registration number.
Note 1: Advertising includes advertising on the Internet.
Note 2: Clause 2.12, which relates to implying a relationship with the Department or the Authority, also applies to the
registered migration agent’s advertising mentioned in clause 2.11.
2.12 A registered migration agent must not, when advertising, imply the existence of a
relationship with the Department or the Authority, for example by using terms such as:
(a) Australian Government registered; or
(b) Migration Agents Registration Authority registered; or
(c) Department registered.
Note: Advertising includes advertising on the Internet.
2.14 A registered migration agent must not portray registration as involving a special or privileged
relationship with the Minister, officers of the Department or the Authority, for example to
obtain priority processing, or to imply that the agent undertakes part or full processing for
the Department.
2.14A A registered migration agent must not represent that he or she can procure a particular
decision for a client under the Migration Act or the Migration Regulations.2.15
2.15 A registered migration agent must not intimidate or coerce any person for the benefit of
the agent or otherwise. For example, a registered migration agent must not engage in any of
the following:
(a) undue pressure;
(b) physical threats;
(c) manipulation of cultural or ethnic anxieties;
(d) threats to family members in Australia or overseas;
(e) untruthful claims of Departmental sanctions;
(f) discrimination on the grounds of religion, nationality, race, ethnicity, politics or gender.

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2.16 A registered migration agent with operations overseas may indicate that he or she is registered in
Australia, but must not create an impression that registration involves accreditation by the
Commonwealth Government for work overseas for the Commonwealth or for a client.
2.17 If an application under the Migration Act or the Migration Regulations is vexatious or grossly unfounded
(for example, an application that has no hope of success) a registered migration agent:
(a) must not encourage the client to lodge the application; and
(b) must advise the client in writing that, in the agent’s opinion, the application is vexatious or grossly
unfounded; and
(c) if the client still wishes to lodge the application – must obtain written acknowledgment from the client
of the advice given under paragraph (b).
Note: Under section 306AC of the Act, the Minister may refer a registered migration agent to the Authority for disciplinary action if the
agent has a high visa refusal rate in relation to a visa of a particular class.
2.18 A registered migration agent must act in a timely manner if the client has provided all the necessary
information and documentation in time for statutory deadlines. For example, in most circumstances an
application under the Migration Act or Migration Regulations must be submitted before a person’s visa
ceases to be in effect.
2.19 Subject to a client’s instructions, a registered migration agent has a duty to provide sufficient relevant
information to the Department or a review authority to allow a full assessment of all the facts against the
relevant criteria. For example, a registered migration agent must avoid the submission of applications
under the Migration Act or Migration Regulations in a form that does not fully reflect the circumstances
of the individual and prejudices the prospect of approval.
2.20 A registered migration agent must:
(a) find out the correct amount of any visa application charge and all other fees or charges required to
be paid for a client’s visa application under the Migration Act or the Migration Regulations; and
(b) give the client written advice of the amount of each fee and charge; and
(c) if the agent is to pay an amount for the client – give the client written advice of the date by which the
amount must be given to the agent so that the interests of the client are not prejudiced; and
(d) give the client a written notice of each amount paid by the agent for the client.
2.21 A registered migration agent must not submit an application under the Migration Act or Migration
Regulations without the specified accompanying documentation. For example, in a marriage case,
threshold documentation would include a marriage certificate and evidence that the sponsor is
an Australian citizen, an Australian permanent resident or an eligible New Zealand citizen, without
which assessment of the case could not proceed (unless the agent has a reasonable excuse or
the client has requested the agent to act despite incomplete documentation).
2.22A A registered migration agent must, when providing translating or interpreting services, include on a
prominent part of the translated document the following sequence:
(a) the name of the migration agent;
(b) followed by the words ‘Migration Agent’s Registration Number’;
(c) followed by the agent’s registration number.

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2.22B A registered migration agent must:
(a) notify the Authority, in writing, of any changes to the registration details of the agent in
relation to any of the following matters:
(i) the agent’s full name;
(ii) any business names of the agent or the agent’s employer;
(iii) the business address for the agent;
(iv) the telephone number for contacting the agent;
(v) any of the matters mentioned in paragraphs 3V (a) to (da) of these Regulations; and
(b) notify the Authority:
(i) in advance; or
(ii) not later than 14 days after the change or changes if advance notice would be
unreasonable in the circumstances.
2.23 A registered migration agent must take all reasonable steps to maintain the reputation and
integrity of the migration advice profession.
2.24 This Code is a responsive document that will change from time to time to meet the needs of
clients and to ensure the delivery of relevant, up to date advice.

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Part 3 — Obligations to Clients
3.1 A registered migration agent has a duty to preserve the confidentiality of his or her clients.
3.2 A registered migration agent must not disclose, or allow to be disclosed, confidential information about
a client or a client’s business without the client’s written consent, unless required by law.
3.2A Once a registered migration agent had agreed to work for a client, but before commencing that work,
the agent must:
(a) provide the client with a copy of the Consumer Guide; and
(b) make a record that the copy has been provided.
Note: Consumer Guide is a document produced by the Authority with information about the migration advice profession, the functions
of the Authority, the legislation regulating the profession, what a client can reasonably expect from a registered migration agent,
and complaint procedures.
3.3 A registered migration agent must inform clients that they are entitled to receive copies of the
application under the Migration Act or Migration Regulations and any related documents if they
want copies. The agent may charge a reasonable amount for any copies provided.
3.4 A registered migration agent must have an address and telephone number where the agent can be
contacted during normal business hours.
3.5 If a registered migration agent changes his or her address, telephone number or any other details that
are recorded on the Register of Migration Agents, the agent must give a written notice to the
Department, the Authority, any review authority and all current clients of the agent:
(a) in advance; or
(b) not later than 14 days after the change or changes if advance notice would be unreasonable in the
circumstances.
3.6 A registered migration agent must ensure that clients have access to an interpreter if necessary.

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Part 4 — Relations Between Registered
Migration Agents
4.1 Before accepting immigration work, a registered migration agent must consider whether he
or she is qualified to give the advice sought by the client. If the agent is unsure, he or she
must seek the appropriate advice or assistance, or refer the matter to another registered
migration agent.
4.2 A referral may be made, for example, if a registered migration agent is asked for advice on
matters for which he or she does not regularly provide immigration assistance.
4.3 A registered migration agent must not encourage another agent’s client to use the first
agent’s services, for example by denigrating other agents or offering services that the first
agent cannot, or does not intend to, provide.
4.4 A registered migration agent must not take over work from another registered migration
agent unless he or she receives from the client a copy of written notice by the client to the
other agent that the other agent’s services are no longer needed.
4.5 A registered migration agent must act with fairness, honesty and courtesy when dealing with
other registered migration agents.
4.6 A registered migration agent who gives a written undertaking to another registered migration
agent must make sure the undertaking is performed within a reasonable time, if possible.

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Part 5 — Fees and Charges
5.1 There is no statutory scale of fees. However, a registered migration agent must set and charge a fee
that is reasonable in the circumstances of the case.
5.2 A registered migration agent must:
(a) before starting work for a client, give the client:
(i) an estimate of charges in the form of fees for each hour or each service to be performed, and
disbursements that the agent is likely to incur as part of the services to be performed; and
(ii) an estimate of the time likely to be taken in performing the services; and
(b) as soon as possible after receiving instructions, obtain written acceptance by the client, if possible,
of:
(i) the estimate of fees; and
(ii) the estimate of the time likely to be taken in performing the services; and
(c) give the client written confirmation (an Agreement for Services and Fees ) of:
(i) the services to be performed; and
(ii) the fees for the services; and
(iii) the disbursements that the agent is likely to incur as part of the services; and
(d) give the client written notice of any material change to the estimated cost of providing a service, and
the total likely cost because of the change, as soon as the agent becomes aware of the likelihood of
a change occurring.
5.3 A registered migration agent:
(a) must not carry out work in a manner that unnecessarily increases the cost to the client; and
(b) must, if outside expertise is to be engaged and the client agrees, fully inform the client of the likely
extra cost; and
(c) must, especially if a solicitor or barrister, warn clients of possible delays and likely cost involved in
pursuing a particular course of action before tribunals and in the courts, for example:
(i) any need to engage and pay expert witnesses;
(ii) the need to meet legal costs if a case were lost;
(iii) the need to pay Departmental fees and charges;
(iv) the need to pay translation and interpreter fees and charges.
5.4 A registered migration agent must give clients written advice of the method of payment of fees and
charges, including Departmental fees and charges.

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5.5 A registered migration agent must be aware of the effect of section 313 of the Act, and act
on the basis that:
(a) the agent is not entitled to be paid a fee or other reward for giving immigration assistance
to a client unless the agent gives the client a statement of services that is consistent with
the services, fees and disbursements in the Agreement for Services and Fees mentioned
in clause 5.2.
Note: The statement of services may be an itemised invoice or account. See clause 7.2 and 7.4; and
(b) a statement of services must set out:
(i) particulars of each service performed; and
(ii) the charge made in respect of each such service; and
(c) a client is entitled by the Act to recover the amount of a payment as a debt due to him or
her if he or she:
(i) made the payment to the agent for giving immigration assistance; and
(ii) did not receive a statement of services before making the payment; and
(iii) does not receive a statement of services within 28 days after a final decision is
made about the visa application, cancellation review application, nomination or
sponsorship to which the immigration assistance related.

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Part 6 — Record Keeping and Management
6.1 A registered migration agent must maintain proper records that can be made available for inspection on
request by the Authority, including files containing:
(a) a copy of each client’s application; and
(b) copies of each written communication between:
(i) the client and the agent; and
(ii) the agent and any relevant statutory authority; and
(iii) the agent and the Department regarding the client; and
(c) file notes of every substantive or material oral communication between:
(i) the client and the agent; and
(ii) the agent and an official of any relevant statutory authority; and
(iii) the agent and the Department regarding the client.
6.1A A registered migration agent must keep the records mentioned in clause 6.1 for a period of 7 years after
the date of the last action on the file for the client.
6.2 A registered migration agent must keep all documents to which a client is entitled securely and in a way
that will ensure confidentiality while the agent is giving services to the client and until the earlier of:
(a) 7 years after the date of the last action on the file for the client; or
(b) when the documents are given to the client or dealt with in accordance with the client’s written
instructions.
Note: On the completion or termination of services, all documents to which a client is entitled are to be dealt with in accordance with
Part 10.
6.2A For clause 6.2, the documents to which a client is entitled include (but are not limited to) documents
that are:
(a) provided by, or on behalf of, the client; and
(b) paid for by, or on behalf of, the client; such as passports, birth certificates, qualifications,
photographs and other personal documents.
6.3 A registered migration agent must respond to a request for information from the Authority within a
reasonable time specified by the Authority.
6.4 A registered migration agent must act on the basis that the agent’s electronic communications are part
of the agent’s records and documents.

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Part 7 — Financial Duties
7.1 Subject to clause 7.1B, a registered migration agent must keep separate accounts with a
financial institution for:
(a) the agent’s operating expenses (the operating account); and
(b) money paid by clients to the agent for fees and disbursements (the clients’ account).
7.1A The words ‘clients’ account’ must be included in the name of the financial institution account
mentioned in paragraph 7.1(b).
7.1B If a registered migration agent is operating as an agent in a country other than Australia that
does not allow, under its law, the use of a clients’ account as described in paragraph 7.1(b):
(a) the agent is not required to keep a separate account of that name; but
(b) the agent must:
(i) keep an account for money paid by clients to the agent for fees and disbursements
in a way that is as similar as practicable to the requirements in this Part; and
(ii) comply with this Part as far as practicable in relation to keeping records of the
account and making the records available for inspection.
7.2 A registered migration agent must hold, in the clients’ account, an amount of money paid by
a client for an agreed block of work until:
(a) the agent has completed the services that comprise the block of work; and
(b) an invoice has been issued to the client for the services performed in accordance with
the Agreement of Services and Fees mentioned in clause 5.2, showing:
(i) each service performed; and
(ii) the fee for each service.
7.3 The registered migration agent may, at any time, withdraw money from the clients’ account
for disbursements that are required to be paid to the Department, or any other agency, for
the client.
7.4 A registered migration agent must keep records of the clients’ account, including:
(a) the date and amount of each deposit made to the clients’ account, including an
indication of the purpose of the deposit and the client on whose behalf the deposit
is made; and
(b) the date and amount of each withdrawal made in relation to an individual client, and the
name of each recipient of money that was withdrawn; and
(c) receipts for any payments made by the client to the agent; and
(d) statement of services; and
(e) copies of invoices or accounts rendered in relation to the account.
7.5 A registered migration agent must make available for inspection on request by the Authority:
(a) records of the clients’ account; and
(b) records of each account into which money paid by a client to the agent for fees and
disbursements has been deposited.

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Part 7 — Financial Duties
7.1 Subject to clause 7.1B, a registered migration agent must keep separate accounts with a
financial institution for:
(a) the agent’s operating expenses (the operating account); and
(b) money paid by clients to the agent for fees and disbursements (the clients’ account).
7.1A The words ‘clients’ account’ must be included in the name of the financial institution account
mentioned in paragraph 7.1(b).
7.1B If a registered migration agent is operating as an agent in a country other than Australia that
does not allow, under its law, the use of a clients’ account as described in paragraph 7.1(b):
(a) the agent is not required to keep a separate account of that name; but
(b) the agent must:
(i) keep an account for money paid by clients to the agent for fees and disbursements
in a way that is as similar as practicable to the requirements in this Part; and
(ii) comply with this Part as far as practicable in relation to keeping records of the
account and making the records available for inspection.
7.2 A registered migration agent must hold, in the clients’ account, an amount of money paid by
a client for an agreed block of work until:
(a) the agent has completed the services that comprise the block of work; and
(b) an invoice has been issued to the client for the services performed in accordance with
the Agreement of Services and Fees mentioned in clause 5.2, showing:
(i) each service performed; and
(ii) the fee for each service.
7.3 The registered migration agent may, at any time, withdraw money from the clients’ account
for disbursements that are required to be paid to the Department, or any other agency, for
the client.
7.4 A registered migration agent must keep records of the clients’ account, including:
(a) the date and amount of each deposit made to the clients’ account, including an
indication of the purpose of the deposit and the client on whose behalf the deposit
is made; and
(b) the date and amount of each withdrawal made in relation to an individual client, and the
name of each recipient of money that was withdrawn; and
(c) receipts for any payments made by the client to the agent; and
(d) statement of services; and
(e) copies of invoices or accounts rendered in relation to the account.
7.5 A registered migration agent must make available for inspection on request by the Authority:
(a) records of the clients’ account; and
(b) records of each account into which money paid by a client to the agent for fees and
disbursements has been deposited.

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Part 8 — Duties of Migration Agents to
Employees
8.1 A registered migration agent has a duty to exercise effective control of his or her office for
the purpose of giving immigration advice and assistance.
8.2 A registered migration agent must properly supervise the work carried out by staff for the
agent.
8.3 All immigration assistance must be given by a registered migration agent unless the
assistance is permitted under section 280 of the Migration Act.
8.4 A registered migration agent must make all employees, including those not involved in giving
immigration assistance (for example receptionists and typists), familiar with the Code, for
example by:
(a) displaying the Code prominently in the agent’s office;
(b) establishing procedures to ensure that employees become familiar with the Code
including supplying employees with copies of the Code.
8.5 A registered migration agent must ensure that his or her employees are of good character
and act consistently with the Code in the course of their employment.

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Part 9 — Complaints
9.1 A registered migration agent must respond properly to a complaint by a person (whether or not the
person is a client) about the work or services carried out by the agent or the agent’s employee.
9.2 A registered migration agent must submit to the procedures for mediation as recommended by the
Authority about handling and resolving complaints by the client against the agent.
9.3 If the Authority gives a registered migration agent details of a complaint made to the Authority about:
(a) the work or services carried out by the agent or the agent’s employees; or
(b) any other matter relating to the agent’s compliance with this Code —the agent must respond
properly to the Authority, within a reasonable time specified by the Authority when it gives the details
to the agent.

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Part 10 — Termination of Services
10.1 A registered migration agent must complete services as instructed by a client unless:
(a) the agent and client agree otherwise; or
(b) the client terminates the agent’s instructions; or
(c) the agent terminates the contract and gives reasonable written notice to the client.
10.1A For paragraph 10.1(c), a written notice must state:
(a) that the agent ceases to act for the client; and
(b) the date from which the agent ceases to act; and
(c) the terms of any arrangements made in respect of appointing another registered
migration agent.
10.1B Within 7 days of giving the written notice, the agent must:
(a) update the client’s file to reflect the current status of each case or application undertaken
by the agent for the client; and
(b) deliver all documents to which the client is entitled to the client or to the appointed
registered migration agent; and
(c) ensure that all financial matters have been dealt with as specified in the contract.
10.2 A client is entitled to ask a registered migration agent (orally or in writing) to return any
document that belongs to the client. The agent must return the document within 7 days after
being asked.
10.3 Australian passports, and most foreign passports, are the property of the issuing
Government and must not be withheld.
10.4 A registered migration agent must not withhold a document that belongs to a client, as part
of a claim that the agent has a right to withhold a document by a lien over it, unless
the agent holds a current legal practising certificate issued by an Australian body authorised
by law to issue it.
10.5 On completion of services, a registered migration agent must, if asked by the client, give to
the client all the documents:
(a) given to the agent by the client; or
(b) for which the client has paid.
10.6 If the client terminates the instructions, a registered migration agent must takeall reasonable
steps to deliver all documents quickly to the client or any other person nominated by the
client in writing. If the agent claims a lien on any documents, the agent must
take action to quantify the amount claimed and tell the client in a timely manner.
Note 1: Only registered migration agents who hold a current legal practising certificate issued by an Australian body
authorised by law to issue it are able to claim a lien on any client documents.
Note 2: A document includes an application, nomination, sponsorship, statement, declaration, affidavit, certificate or
certified copy. See Acts Interpretation Act 1901 s25, Migration Regulations regulation 5.01.

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Part 11 — Client Awareness of the Code
11.1 A registered migration agent must ensure that at least 1 copy of the Code is displayed prominently in:
(a) any waiting room or waiting area that is:
(i) at the agent’s place of business; and
(ii) used by clients; and
(b) any office or room in which the agent conducts business with clients.
11.2 A registered migration agent must ensure that a client who asks to see the Code can be supplied
immediately with 1 copy for the client to keep.
11.3 Each contract made between a registered migration agent and a client must:
(a) include a statement about the existence and purpose of the Code; and
(b) guarantee that the client can obtain a copy of the Code, on request, from the agent.
11.4 A registered migration agent who has an Internet web site must provide a link to the copy of the Code
that is displayed on the Authority’s web site.